Terms & Conditions

Hello there! You are as of now using Couriers24x7.com. The following terms and conditions govern your access to and use of our international medicine courier services.

By using this website and booking a shipment, you accept these terms completely. Our service is overseen by a registered pharmacist with over 17 years of experience, ensuring high standards of safety and compliance.

1. Responsibility for Lost or Damaged Goods

• Maximum compensation of INR 2500 for shipments handled by international carriers (DHL, FedEx, UPS, etc.).
• Maximum compensation of INR 1500 for Self-Network or Economy services.

2. Pricing & Weight Calculation

• Prices may change due to fuel costs and international tax updates.
• Shipping cost is based on Actual Weight or Volumetric Weight (L × W × H / 5000), whichever is higher.

3. Professional Inspection & Repackaging

• All packages are inspected by expert pharmacists.
• Special packaging (3-layer / cold-chain) may increase weight and cost.

4. Undelivered Parcels & Return to Origin (RTO)

We cannot accept responsibility if a courier fails to deliver or returns your parcel due to an incorrect address, an unreachable receiver, a refused delivery, or local customs and paperwork clearance issues. Because our dispatch and logistics service is fulfilled once your parcel arrives in the destination country, original shipping fees and medication costs cannot be refunded under any circumstances. In addition, the sender is solely responsible for all return shipping costs, customs duties or fines, and any risk of product damage during return transit.

5. Customs, Duties & Clearance

• Customs decisions are independent and beyond our control.
• All duties, taxes, and fees must be paid by the sender.
• No refund if shipment is seized due to restricted items.

6. Prohibited Items & Legal Responsibility

• Do not send banned items under NDPS Act or global laws.
• Sender is responsible for legal issues and return charges.

7. Documentation & Data Privacy

Valid ID (Aadhaar/Passport) and prescription are required. Your data is secure and only shared for legal clearance.

8. Delivery Timelines (TAT)

Standard delivery time is 4–7 working days but may vary due to customs or holidays.

9. Payments & Transaction Fees

Payment gateway charges must be paid by the customer. You can use IMPS, UPI, or Bank Transfer to avoid extra fees.

If you have any questions, please contact us.