Refund Policy

Couriers24x7 has only one aim–to provide professional and reliable medical logistics to its loyal users. By partaking in our services, the users agree to the following, non-negotiable refund terms.

The users are requested to review these refund terms before making any purchase on our website.

Service Definition Compliance

Refunds are only available according to the rules of the service you picked while ordering. Make sure to carefully go through and understand the terms for your selected international shipment to avoid surprises later!

Initiating a Claim

If you need a refund, you will have to reach out to us officially either by email or written request. Verbal requests will not be accepted. Please make sure you have the following while contacting us:

• Your Couriers24x7 Booking/Reference Number.
• The official Courier Tracking Number or AWB.

No Consequential Loss

We can’t provide refunds for issues like lost income, medical emergencies, or other consequences caused by delivery timelines.

Payment Reversion

If your refund is approved, we’ll send it back to the same payment method that was used while booking. Only the person or organisation that originally paid will get the refund.

Verification Period

All refund requests go through a careful check with carrier logs and custom reports to ensure accuracy. The users are kindly requested to provide the platform some time for this standard review procedure.

28-Day Deadline

You have 28 days from the date you placed the order to request a refund. We will not accept any request once the time period has passed.

No Cancellation Policy

Once your order is confirmed and the pickup process has started, it can’t be cancelled. International air freight slots are booked right away, so these are non-refundable.

Pre-Shipping Consultation

If you have any confusion whether your medication qualifies for shipping or if you want clarity on refund terms, reach out to us before you hand over your parcel.

Need Help?

Drop us an email or contact our support desk if you have any other query or are in need of formal assistance. We are always looking forward to hearing from our users and making their shipment process smoother and easier!

Thank you for choosing Couriers24x7.

Warm regards,
The Couriers24x7 Team